Privacy

Privacy Policy

Last updated: 20 August 2026

This policy explains what we collect, why we collect it, and how you can control it. It applies to Polytonx and the website you are using.

1. What we collect

We collect only what we need to fulfil an order: name, shipping address, email or WhatsApp contact, and payment result. We do not store card numbers – payments are processed by our payment provider.

2. How we use it

We use your details to process orders, arrange shipping, answer questions and resolve returns or warranty claims. We may send order-related updates; we do not rent or sell your personal information to anyone.

3. WhatsApp & email

WhatsApp conversations stay inside your thread and are not shared or sold. Email and chat records are kept only for as long as needed to support your order.

4. Cookies

We use only functional cookies (for example, to keep your cart). We do not use cross-site advertising cookies.

5. Your rights

You may ask us to access, correct or delete your personal information at any time. Contact us and we will respond within 14 days.

6. Data controller

Data is held by Hong Kong Polyton Trading Co., Limited (香港寶利通貿易有限公司) (Business Registration No. 46431871), registered address: UNIT A204, 7/F, WIN SUN FACTORY BUILDING, NO.2 SAN HOP LANE, TUEN MUN, HONG KONG. Contact: Polyton1@outlook.com or customer support at hello@polytonx.com.